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Location

Secunderabad | India

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Job description

As a HR Service Delivery Specialist, you will come with an experience of 6-8 years and will be required to provide exceptional customer services as the first point of contact for Human Resources support of associates, management, external clients and HR internal teams. This includes evaluating and analysing the request or concern, quickly interpreting the situation, determining the appropriate resolution or escalation, and communicating the resolution to the Lead, consistent with Service Level Agreements (SLAs) core responsibilities. In this role, you are required to process transactions and requests for onboarding, internal movement, offboarding and document management.

Roles and Responsibilities
a. Executing complex HR processes across the Hire to Retire domains within the Team.
b. Adhere to agreed KRAs and customer service standards.
c. Act as a subject Matter Expert (SME) of processes which will be considered as the first point of escalation from process perspective.
d. To be part of stakeholders calls and meetings, helping to be a part of strategies, project and implementation.
e. Auditing the process activities of Associates and seniors, ensuring the governance of the process is ensured .
f . Overseeing and ensuring that the training of new joiners have been executed on time and resources are ready for on-job work.
g. Reporting and Analytics - Administration, execution and implementation

Proficiency Level

1. Communication -
Advanced Level - Ability to understand the concept, articulate, comprehend and execute at the right places whenever required. Like for e.g. - Connecting with CoE stakeholders and employees in calls/meetings.

2. Coordination -
Advanced level - Understanding the advanced concept of connecting with multiple resources/activities together and executing the same.

3. Stakeholder Management -
Practioner Level- Perform connects with stakeholders, provide subject matter expertise and help in decision making.

4. Reporting & Analytics -
Advanced Level - Experienced in working on reporting, metrics and providing the analytics helping for decision making.

5. Training & Development -
Advanced Level - Experience in executing process training plan for new joiners, understanding the requirements of training the team in new processes across the project.

6. Audit and Compliance -
Practioner Level - Understanding of audit procedure and executing the method of audit procedure within process.

Qualifications.

Educational Background -

a. Master s in business administration,
b. Post graduate diploma in Business Management,
b. Completion of internship - preferably in Human Resources

Technical Skills -
a. Understanding and execution of Human Resources flow - Hire to Retire
b. Understanding/Knowledge and execution of the HR Subject - preferably in Talent Acquisition, Talent Management and Total Rewards.
c. Understanding/Knowledge and hands on experience of a HR tool - HRIS (SAP, Success factors, Workday, any inhouse tool, etc.)
d. Executing transactions within systems at high volumes
e. Highly Flexible and Adaptable to conditions and business requirements- work in global environment with shared service space

Soft Skills -
a. Good communication skills - Articulation and comprehension
b . Understanding of the language as it will demand to interact with global employees
c. Advanced understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
d. Attention to detail and ability to work towards deadlines

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Job tags

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Salary