ACE Online
Location
Secunderabad | India
Job description
Job Description
We at ACE Online are looking for a candidate with extensive knowledge and experience with social media customer service, (2) exceptional soft skills for resolving complex contacts and de-escalating critical issues, and (3) superb critical thinking skills to recognize risk to brand/customer appropriately. You will work with stakeholders and business teams to track, identify and report on trending issues for customers. You are also responsible for identifying and signaling outdated or broken videos or content that affect the ability of students learning, allowing Ops and PM to take action. If you enjoy problem-solving, love social media, want to help improve Social media platform and can do this always with a friendly tone, this is the job for you. Basic QualificationsJob tags
Salary
