Customer Success Associate
Location
Secunderabad | India
Job description
Position - Customer Success Associate
Location: Hyderabad
Reports to: Customer Success Manager
Minimum Experience: 3 years in Customer Success, Tech Support, and Sales
Work Shift: US Shift (from 8 PM IST)
Job Description:
About EasyWebinar:
EasyWebinar, with over a decade of experience, leads the webinar revolution, reshaping how businesses wield this potent tool. Since our inception, we've empowered startups and global enterprises alike to leverage webinars in unprecedented ways.
Gone are static presentations; with EasyWebinar, we've unlocked the full potential of webinars, transforming marketing, training, sales, and beyond. Our cutting-edge technology seamlessly aligns with your objectives, catapulting you into the digital spotlight effortlessly.
Responsibilities:
Technical Support:
- Provide prompt and effective technical support to users of Softobiz's webinar/virtual events software through email, chat, and phone channels.
- Troubleshoot and resolve customer issues to ensure a positive customer experience.
Customer Relationship Management:
- Establish and maintain strong relationships with users of Softobiz's webinar/virtual events software.
- Gather customer feedback and relay insights to the product development team.
- Ensure customer satisfaction and retention through proactive engagement.
Upselling and Cross-selling:
- Identify opportunities to upsell and cross-sell Softobiz's webinar/virtual events products and services.
- Collaborate with the sales team to maximize revenue from existing customer accounts.
New User Acquisition:
- Actively seek opportunities to expand the user base of Softobiz's webinar/virtual events software in the US, UK, and Australian markets.
- Collaborate with marketing and sales teams to execute targeted campaigns.
Account Management:
- Manage customer accounts with a personalized and tailored approach.
Product Knowledge:
- Stay updated with features, updates, and industry trends related to Softobiz's webinar/virtual events solutions.
- Provide insights into customer needs and preferences to enhance product development.
Qualifications:
- Minimum of 3 years of experience in customer success, technical support, or a related field.
- Proven experience working with customers in the US, UK, or Australian markets.
- Strong technical aptitude and ability to troubleshoot technical issues effectively.
- Experience working in US shift timings.
- Proficiency in lead generation tools.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams.
- Familiarity with CRM software and support ticketing systems.
Why Join EasyWebinar:
- Thrive in a vibrant, innovative environment at the forefront of digital transformation.
- Opportunity to work with a multinational corporation (MNC) headquartered in Los Angeles, California.
- Competitive compensation and benefits package.
- Access to professional development and ample opportunities for career growth.
- Become part of a culture that values creativity, teamwork, and continuous learning.
Job tags
Salary
