Lead Site Reliability Engineer
Location
Bangalore | India
Job description
Location - Bangalore, Karnataka, India
Experience - 8-12 Years
Salary - Up To - 40 LPA
Must Have :- SRE
Site Reliability Engineering
Skills :- Troubleshooting
On call support
Linux
Monitoring tools
AWS services
Scripting(Python/Shell/Bash)
CI/CD pipleine+Kubernetes
Responsibilities Roles & Responsibilities - Collaborating with customer success managers and solutions engineers to bring deep technical
expertise in implementing intelligent automation solutions for customers.
- Providing customers and solution engineers with ongoing technical support for complex issues
and support escalations.
- Manage end -to-end application support and troubleshoot issues.
- Optimizing and automating support processes including improving reliability of on-call
processes, managing incidents, updating runbooks and documentation, reviewing RCAs and recommending solutions to prevent the recurrence and severity of incidents.
- Defining and implementing best practices to ensure reliability and automation throughout the
software lifecycle with an emphasis on successfully deploying, monitoring, and reporting
releases across the customer base.
- Developing software that improves the latency, availability and scalability of services in
production.
- Collaborate with DevOps Engineering to ensure reliability, severity goals.
- Creating service level indicators, objectives and monitoring.
- Keeping track of product development, bugs using Asana and Jira and Stack Overflow.
- Fostering a sense of automation in issue resolution; everything possible should be automated,
and only when automation can't resolve an issue should people get involved in the resolution
- Mentor other Site Reliability Engineers and Solution Engineers.
- Identify opportunities for continuous improvement and product features.
- Proactively work with DevOps and Engineering to plan and build stable and efficient CI/CD
pipelines all the way through customer deployment of releases.
- Lead and teach team members how to plan and build reliability into our systems as well as how
to monitor, detect and react to problems early.
Qualifications - Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of
experience) in solution engineering and/or DevOps with a mid-to-large SaaS enterprise solutions
Company Or Similar Experience. - Knowledge in developing and supporting high-end solutions that involve both line of business
and IT ownership.
- Experience in managing end -to-end application support and strong troubleshooting skills
- Excellent verbal, written, and presentation skills.
- Strong consultative and analytical skills.
- Experience engineering software systems of medium-to-large scope and complexity
- Familiarity with cloud services, preferably Amazon AWS
- Familiarity with REST APIs and Postman tool is essential
- Outstanding problem solving, troubleshooting and decision making skills required
- Solid understanding of source code management, compilers, build configuration languages,
automated build tools, package managers, and installers.
- Ability to stay cool and focused under pressure.
- Familiarity with software engineering practices including unit testing, code reviews and design documentation.
- Ability to build tooling, automation and/or services in one or multiple languages.
- Experience with DevOps processes and Build, deployment, and orchestration technologies
- RESTful API & micro-service design and development, event-driven architecture experience
- Ability to juggle multiple projects with complex tasks
- Passion for technology and for being a part of a fast-growing SaaS startup where we move
quickly and wear many hats
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a 'can do' attitude
- Strong collaborative leadership and coaching skills
- Ability to lead by influence.
Skills: reliability,devops,software,engineers,aws,application,skills,customer,troubleshooting,python,shell scripting,bash,kubernetes,monitoring performance,linux
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