LTIMindtree
Location
Hyderabad | India
Job description
LTI Mindtree is Hiring !!
Please find the Job description below, we are looking for SD Engineer with L1 level troubleshooting experience in O365, AD, VPN, Printer's. Years of Experience -1-3 years Location - Hyderabad Job Objectives: . L1 Technical Support • Handling all the Inbound calls, chat and emails in service desk • Handling Basic L1 level queries from end users • Diagnose and quickly resolve a wide range of Windows applications issues • Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues • When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System • Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops. • Install, upgrade, support and troubleshoot for printers & related computer hardware. • Performs general preventative maintenance tasks on computers, laptops & printers • Customize & configure desktop hardware to meet specifications and business standards • Email account administration, i.e., account creation and management and distribution lists on Office 365 • User account administration, i.e., account creation and management and password resets on Active Directory • Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries • Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool • Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go. • Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications • Working knowledge to resolving basic L1 issues on Unix/Linux platform. Customer Focus • Providing timely and accurate resolution of technical issues experienced by the Users. • Excellent communication skills. • Identify and escalate severe issues which could cause production impact. Technical Skillset – Need to Know *Networking Experience in LAN/WAN Environment *Good knowledge of Active Directory *Citrix *O365 *Microsoft Windows *Mobile Operating Systems (Android/iOS) *Antivirus *SharePoint *Knowledge of Laptop/Desktop/Tablet issuesJob tags
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