Managing SUT filing / preparation tasks for team size of 10 or more
Oversee and manage tax processing tasks in the team (approx. 50% of the time)
Perform related duties as assigned by the higher management
Own attainment of high employee satisfaction and retention; lead development of programs and initiatives within group to attain high employee satisfaction.
Must possess strong interpersonal, organizational, presentation and facilitation skills
Communicate the objective of the project, desired outcomes and measure success.
Exposure to Goal setting for self and team members across all IC levels
Play a crucial part in hiring talent and grooming them for growth within the team members
Understand the training needs well and collaborating with SMEs and LD
Experience in managing the performance discussions with the team members regularly
Ensuring all Tax filing submissions are completed on-time, accurately and to Avalara targets on efficiency and profitability.
Achieving key KPI targets set by the department. This may be subject to revision couple or more times yearly
Customer focused with excellent communication skills you will be able to explain and convey information clearly to clients (as may be required)
Collaborating with all the stakeholders effectively without any escalation
Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1s. Partner with manager on employee related issues, performance reviews career conversations.
Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future
This is an excellent opportunity for the right candidate to expand their knowledge and experience whilst joining an exceptional group of professionals dedicated to exceeding customer expectations and driving organizational excellence
Building trusted client relationships in a timely and cost-efficient manner
Ensuring Applications specific data and reporting is fully up to date.
Maintaining a profitable revenue from extra hours performed on client issues.
Follow / Establish strong processes around the Filing tasks across relevant jurisdictions
Work closely with onsite teams/stakeholders
Good understanding of State filing guidelines; Identify gaps in process and propose appropriate corrective measures
Understanding possible automation areas and partner with Engineering / Product teams
Being Proactive rather than being reactive in managing potential challenges and people issues
Participate in functional area meetings by not only providing feedback on content but also speaking in front of the team on a specific topics.
Qualifications
Overall experience 8 - 10 years, whos worked in Shared services model. Has experience managing teams and engaging with Business stakeholders outside India.
Sales Use SME and experience in managing a team for 1 - 2 years min is a plus
Should have done Goal setting and Performance appraisals for his / her team
Should have excellent language skills in English (oral and written)
MBA in Finance (preferably)
MS Excel (intermediary to Advance) skills. Other MS office apps proficiency
Ability to keep the team motivated under all circumstances with a strong focus on customer satisfaction
Attention to detail, with a drive to continuously improve
Results-oriented, highly organized, motivated and driven to succeed