Program Success Manager

Location

Bangalore | India

Job description

Company: Kidvento Education and Research

Position: Program Success Manager

Location: Bangalore, Hyderabad, Pune & Raipur

To apply: [HIDDEN TEXT]

Remuneration: Rs 4 Lakhs – Rs 6 Lakhs per Annum 

Experience: 2+ Years

Job Description

Roles and Responsibilities

•   Program Success Manager will be responsible for the overall relationship with our customer base, which includes: initial on-boarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
• Providing customers with product training or support during their subscription term.
• Handle appropriate follow ups with clients, address, resolve and record any client
• issues that arise
• Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
• Monitoring customer accounts to ensure that they are having a positive experience with the company products or services.
• Identifying potential problems with customers' accounts and communicating with them to resolve issues.
• Capturing, analysing, and auctioning data by way of creating reports and dashboards, analysing client touch points, client feedback and identifying opportunities and trends.
• Management of CRM and other platforms related to delivering customer success.
• Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
• You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary.
• Ready to travel regularly to the client's place across the allocated region.

Desired Candidate Profile

•   Any bachelor's degree or equivalent.
• Proven experience as a Program Success Manager will be an added advantage.
• Excellent written & verbal communication skills along with a customer-oriented attitude.
• Great presentation, management and organizational skills.
• Strong problem-solving abilities.
• Empathy to understand customer needs.
• Advanced computer skills in MS Office

Job tags

Salary