Kidvento Education and Research
Location
Bangalore | India
Job description
Company: Kidvento Education and Research
Position: Program Success Manager
Location: Bangalore, Hyderabad, Pune & Raipur
To apply: [HIDDEN TEXT]
Remuneration: Rs 4 Lakhs – Rs 6 Lakhs per Annum
Experience: 2+ Years
Job Description
Roles and Responsibilities
- Program Success Manager will be responsible for the overall relationship with our customer base, which includes: initial on-boarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Providing customers with product training or support during their subscription term.
- Handle appropriate follow ups with clients, address, resolve and record any client
- issues that arise
- Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
- Monitoring customer accounts to ensure that they are having a positive experience with the company products or services.
- Identifying potential problems with customers' accounts and communicating with them to resolve issues.
- Capturing, analysing, and auctioning data by way of creating reports and dashboards, analysing client touch points, client feedback and identifying opportunities and trends.
- Management of CRM and other platforms related to delivering customer success.
- Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary.
- Ready to travel regularly to the client's place across the allocated region.
Desired Candidate Profile
- Any bachelor's degree or equivalent.
- Proven experience as a Program Success Manager will be an added advantage.
- Excellent written & verbal communication skills along with a customer-oriented attitude.
- Great presentation, management and organizational skills.
- Strong problem-solving abilities.
- Empathy to understand customer needs.
- Advanced computer skills in MS Office
Job tags
Salary