Location
Bangalore | India
Job description
Job Description (Posting).
'Key Responsibilities
- Experience in Switching on advance level troubleshooting and implementation.
- In-depth knowledge of layer 2 technologies such as spanning tree, VTP, Ethernet, HSRP, 802.1X.
- Experience in Routing on various Protocols/ Services: Static, RIP, BGP, OSPF, EIGRP, HSRP, NAT, SNMP, TACACS.
- Hands-on experience in troubleshooting & administration Cisco switches, Routers, Access points, Meraki appliance.
- Configuring & troubleshooting WAN network using Routing protocols like OSPF, BGP, MPLS, SD-WAN.
- Strong at configuring and troubleshooting Cisco LAN switches, routers, firewalls, VPN, Meraki & network related problems.
- Should have good experience in configuring and managing VLANs, L2L and Remote Access VPN.
- Develop and maintain system implementation documents, knowledge base, service reports, CMDB and operational procedures.
- Assist with identification of implementation risks and with development of mitigation or avoidance plans.
Technical Skill Set
- Expertise in TCP/IP networking in a large, enterprise-scale environment.
- Knowledge in Meraki solutions.
Personal Profile - Customer oriented, service minded and result driven.
- Goal and result oriented with an open attitude.
- Continuous personal development
- Documentation skills
- Excellent communication
- Experience in performing vendor management
- Ability to handle high pressure situations with key stakeholders
- Good Analytical skills, Problem solving and Interpersonal skills
- Proficient in preparation of reports, dashboards and documentation
Required Qualifications/Certifications - BE / BTech preferred.
- 5-8 years experience in systems operation and production support.
- CCNA certification is highly desirable.'
- To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Qualification B-Tech
No. of Positions 1
Skill (Primary) EIS-Network Data-Network Data
Auto req ID 1316928BR
Job tags
Salary
