Location
Work from home | India
Job description
- Ensure partner deliverables are met by monitoring team member productivity as it pertains to abstracting, case finding & follow-up
- Create case assignments, maximizing team members efficiency through analysis of documentation, i.e. time reports, ensuring case completion and turnaround time targets are met
- Weekly team review of dashboard regarding team and project performance including case completion, quality metrics, efficiency standards, etc. Follow up with team members as needed to ensure work standards are being met
- In partnership with the Clinical Data Lead, identify any performance issues through IRR and greenlighting, occurrence summary review reports, and/or partner concerns and share with the Senior Manager/Manager
- Collaborate with account team to achieve clear understanding of partner expectations, maintaining high levels of partner satisfaction through ongoing communication, including attendance at weekly meetings, emails, etc
- Responsible for overall deliverables to partners including accurate submissions, case completion, etc.
- Provide post implementation technology demonstrations for partners, as needed
- Championing the use of QC technology to streamline internal workflows
- Through discussions with partners, identify potential opportunities for service expansion, in partnership with the Growth team.
- Proactively identify risk to Partner satisfaction and escalate to DA and SM/MCS
- Act as primary owner within Client Services for new implementations and projects
- Participation in/leadership of process improvement work to support overall Q-Centrix or Client Services department initiatives
- Oversee quality for all assigned projects including identification of trends in partner data quality, identifying opportunities for improvement, and communicating both to the partner, in partnership with the Clinical Data Lead overseeing quality for assigned projects
- Oversee pre-submission clean-up and ensure timely submission of data
- Other quality tasks, as assigned
- Less than 5% abstraction
Required Skills/Abilities:
- Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations
- Demonstrates high standards for accuracy and attention to detail
- Demonstrates technical savvy and strong desire to learn new systems and technology
- Thrives working independently and takes ownership of projects
- Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others
- Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities
- Adapts to changes in hospital partner timelines, requirements, and project assignments
- Maintains a high degree of responsibility in keeping PHI secure and confidential
Trauma Specific Requirements:
- 3+ Direct Trauma Registry abstraction experience
- Completed the ATS Course
- Completed a AAAM Training or AIS Coding Course
- Completed the Annual TQIP Education (2022)
- CAISS Credential
- ICD-10 Training and Certification
- Exposure to multiple patient medical record systems (EMRs) and clinical databases
- Intermediate proficiency with MS Office (Microsoft Excel)
- Applicants for employment with Q-Centrix must be legally authorized to work in the United States now or in the future without sponsorship.
Education and Experience:
- Other certifications as required by applicable measure of registry
- 1+ years providing coaching and guidance to teams (preferred)
- Exposure to multiple patient medical record systems (EMRs) and clinical databases
- RN, LPN, RT, RVT, or RCIS credentials (preferred)
- Intermediate proficiency with MS Office (Microsoft Excel).
Pan India
Job tags
Salary
