Customer Service Representative
Location
Pune | India
Job description
Detailed activities:
- Authentication of customer details before providing any resolution on queries
- Provide outstanding balance and next payment due details
- Customer Statement related queries
- Auto pay/Direct debit related queries
- Principal and interest paid queries
- Future principal outstanding queries(some calculation involved)
- Online representative assisted payments
- Contract booking status queries
- Contract starting date and interest rate related queries
- Equipment/collateral related queries
- Partial/Full preclosure related queries
- Address change related queries
Working experience on multiple applications while resolving queries( 5 applications (Front end and receivable system)
Job tags
Salary