Customer Service Representative

Location

Pune | India

Job description

Detailed activities:

• Authentication of customer details before providing any resolution on queries
• Provide outstanding balance and next payment due details
• Customer Statement related queries
• Auto pay/Direct debit related queries
• Principal and interest paid queries
• Future principal outstanding queries(some calculation involved)
• Online representative assisted payments
• Contract booking status queries
• Contract starting date and interest rate related queries
• Equipment/collateral related queries
• Partial/Full preclosure related queries
• Address change related queries

Job tags

Salary