Location
Hyderabad | India
Job description
Description
QA Manager :
The QA Architect is responsible for successfully designing and managing the successful delivery of artefacts related with complex Salesforce solutions for our customers. These technologies include & are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.
This role involves handling critical customer engagements & suggesting technical aspects of project management processes. Apart from day-to-day activities, the candidate is expected to be involved in guide / mentor next cadre of individual contributors in technical aspects as per Salesforce values, The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services.
This role may also involved handling a very small group of engineers & associates aspiring growth in technical QA responsibilities
Location: Hyderabad, Bengaluru, Pune, Gurgaon
Work Hours: GDC supports clients across different time zones and it’s expected from the role to adhere to our core value of customer centricity.
Experience/Skills Required: - Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA technical experience & work experience, etc.)
- Overall work-experience of 10+ years, Strong QA technical expertise of at least 5+ years in QA for Performance and/or Automation testing.
- Knowledge of data integration tools & experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
- Understanding of development & deployment processes, standardizing QA environments, aligning QA tasks with Continuous Testing, and CI/CD pipelines.
- Working Experience on tools like Git, Jenkins,Zephyr, Junit, TestNG, Selenium Concepts, Copado integration & Azure
- Excellent understanding of QA practices and procedures.
- Excellent written and verbal communication skills.
- Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience.
- Understanding of key design patterns & large data volume limitations and standard methodologies.
- Understanding of data sharing and transparent considerations and how these play into platform architecture.
- Understanding of QA architecture and ability to craft scalable solutions.
- Continuously raises the bar on what defines customer service delivery.
- Excellent situational awareness in handling objections in dynamic customer environments.
- Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision
- Ability to address and effectively engage large audiences and hold their interest
- Excellent convincing skills; ability to hold own point of view in tough conversations
- Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management
- Strong Escalation management experience with multiple stakeholders including customers and product teams
- Demonstrate strong work ethic and advanced organisational skills
- Ability to develop and deliver creative solutions for complex situations
- Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights
Detailed Role & Responsibilities: - Collaborate with client partners to define requirements, results, and set and handle expectations
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Salesforce projects!
- Follow and help define QA standards. Ensure quality & appropriate design patterns are followed.
- Handle the delivery of complete QA deliverables for integrations and data migration elements of a Salesforce implementation!
- Ability to understand a project and investigate to debug issues.
- From time-to-time, the QA Architect may be encouraged to take part in other activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) with prospects.
- Liaise with Salesforce product teams to support client implementations.
- Manage a very small QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines.
- Ensure that direct reports have the resources, information and processes necessary to deliver effective QA solutions to our customers
- Effectively represent the QA practice on the entire CSG group to deliver on organisational objectives.
- Develop and maintain QA procedures and policies
- Advocate for QA practice and define ways to continually add value to the customer experience
- Flexibility to work in staggered shifts based on customer engagement.
- Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadership
Job tags
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