Location
Noida | India
Job description
Role: Salesforce CRM Project Manager
Type: Contract
Duration: 4 Months
Location: Remote
Time zone: Singapore/IST/UK
Experience: 10+ Years
Job Description:
We are seeking a talented and experienced Salesforce CRM Manager is to manage and develop our Salesforce CRM platform to enhance our business development and marketing operations, manage existing client relationships and support new clients wins in line with our business strategy.
Responsibilities
- Manage pipeline data to ensure it is accurate and relevant through regular reporting checks and analysis, update data as relevant. Input new records and maintaining existing records
- Oversee cleansing of contact data and undertake data upload activities, ensure data is correctly structured and accurate within the system
- Produce regular reporting for the Business Development, Marketing and client teams and Senior Management, delivering self-service reporting where appropriate
- Be the go-to CRM person within the business, training colleagues to use our CRM system effectively, ensuring they are correctly entering data into the CRM
- Manage user guides and processes to support the effective use of our CRM system
- Manage system license allocations, access and permissions. Monitoring user usage and license costs against budget.
- Ensure the database is segmented effectively for targeted business development and marketing activities
- Manage and develop our data quality framework to improve our data accuracy
- Lead or be an active member on CRM integration, migration and automation projects to enhance our CRM capability
Requirements:
- 10+ years of experience as a Salesforce CRM Project Manager with good project leading experience.
- An experienced CRM Manager who has previously worked for a financial services or professional services businesses
- Experienced user of a leading CRM system, ideally Salesforce and related software such as Pardot. With a good understanding of how effective use of a CRM system can support business growth.
- Experience or an awareness of other third party platforms that will support with lead generation, relationship intelligence, CRM data automation and customer insights.
- Attention to detail, with an ability to work with large amounts of records, identifying issues and resolutions to manage the data integrity
- Excellent interpersonal and communication skills (written and verbal) with the ability to work closely and effectively with a diverse group of people and to establish and maintain effective and productive working relationships
- Competencies in team dynamics by leading and motivating to obtain desired results
Job tags
Salary
