Location
Noida | India
Job description
Job Description (Posting).
JD : Must have end to end SCCM administration knowledge and understanding (setting up sites hierarchy, Distribution Point Including cloud management) Intune Knowledge Co-management Application & Driver Packaging experience Good Imaging, Operating System Deployment knowledge in TS and MDT Good Communication and written skill required, PPT, SOP, KBs documentation (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Qualification
B-Tech
Skill (Primary)
DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT
Job tags
Salary
