Client Relationship Executive
Location
Mumbai | India
Job description
Client Relationship Executive
Overview:
The Client Relationship Executive is a key role responsible for maintaining and enhancing relationships with clients serving as the main point of contact and ensuring client satisfaction. This role is crucial in driving revenue growth retaining clients and identifying opportunities for expanding services.
Key Responsibilities:
- Building and maintaining strong longlasting customer relationships
- Acting as the main point of contact for client inquiries and concerns
- Understanding client needs and ensuring their satisfaction
- Identifying opportunities to upsell products and services to clients
- Resolving client issues and managing client expectations
- Collaborating with internal teams to ensure client needs are met
- Preparing regular reports on client status and activities
- Attending meetings with clients and providing feedback to the team
- Keeping accurate records of client interactions
- Monitoring competition and market trends
- Contributing to the development of marketing strategies
- Participating in promotional activities
- Meeting sales targets and KPIs
- Providing aftersales support
- Ensuring timely delivery of products/services to clients
Required Qualifications:
- Bachelor s degree in Business Administration Marketing or related field
- Proven work experience as a Client Relationship Executive or similar role
- Strong understanding of customer and market dynamics
- Excellent communication and negotiation skills
- Ability to deliver clientfocused solutions
- Demonstrated ability to manage multiple projects at a time while paying strict attention to detail
- Proficient in MS Office and CRM software
- Indepth knowledge of marketing techniques and principles
- Ability to work well in a team environment
- Proven track record of meeting and exceeding sales targets
- Strong problemsolving abilities
- Customeroriented mindset
- Willingness to travel as needed
- Certification in Customer Relationship Management (CRM) is a plus
- Ability to maintain a professional appearance and provide a positive company image to the public
communication,negotiation,client management,client-focused
Job tags
Salary
