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Delivery Lead - Technology IB - GBS IND


Bank of America Corporation


Location

Hyderabad | India


Job description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services

Process Overview

The RDM Release Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers.  The RDM Release Manager focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The RDM Release Manager needs to fully understand the bank change processes. 

The technology areas of concentration include Data Center/DMZ, B2B, VOR, Enterprise/ Corporate, Wealth Management and Branch/Financial Center End User networks and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways.  Public and private transport systems, WAN, Optical systems and emerging technologies such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and Virtualized services.  Knowledge in related technology areas such as Network Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and Collaboration services is important.

Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance.  The RDM Release Manager must be mindful of how their role impacts the firm’s business and reputation.  Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications. Managing time is critical, developing and managing tasks efficiently is the key to success. 

This role is part of a global solutions and service delivery organization.  This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management, finance and business management and Operations teams.  Interface with various levels of senior management.  Strong written, verbal and presentation skills are a must.  The candidate must be able to work on their own and successfully in team settings in various sizes and locations.  Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the RM, the department and the firm at large. 

Job Description

Responsibilities

Requirements*

Education*

Experience Range*

Minimum of 5 years’ experience required in Technical role supporting network project/programs

Certifications if any - , Industry Certifications in PMP, ITIL are strongly preferred, Technical certifications such as CCNA are a plus.

Foundational Skills*

Ability to recognize opportunities for automation and process improvements

Desired Skills*

Work Timings*

Job Location*

Hyderabad/ Chennai


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