Delivery Lead - Technology IB - GBS IND

Location

Hyderabad | India

Job description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services

Process Overview

The RDM Release Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers.  The RDM Release Manager focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The RDM Release Manager needs to fully understand the bank change processes. 

The technology areas of concentration include Data Center/DMZ, B2B, VOR, Enterprise/ Corporate, Wealth Management and Branch/Financial Center End User networks and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways.  Public and private transport systems, WAN, Optical systems and emerging technologies such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and Virtualized services.  Knowledge in related technology areas such as Network Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and Collaboration services is important.

Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance.  The RDM Release Manager must be mindful of how their role impacts the firm’s business and reputation.  Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications. Managing time is critical, developing and managing tasks efficiently is the key to success. 

This role is part of a global solutions and service delivery organization.  This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management, finance and business management and Operations teams.  Interface with various levels of senior management.  Strong written, verbal and presentation skills are a must.  The candidate must be able to work on their own and successfully in team settings in various sizes and locations.  Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the RM, the department and the firm at large. 

Job Description

• Strong Project and program management skills.
• Manages multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity.
• Manages end-to-end network infrastructure delivery life cycle including the collection and translation of business requirements to enable technical execution of network programs and projects.
• Rigorously manages scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, risk and quality parameters.
• Plans and coordinates project deliverables across multiple service providers in support of network infrastructure project requirements
• Develops and manages the network related tasks within the overall work plan
• Must have the ability to understand and translate business requirements into engineering and or implementation details. 

Responsibilities

• Ability to manage Network technical/engineering/implementation resource tasks and service delivery.  This includes FTE/FTC/vendors and partners.
• The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level) if needed.
• Accountable to manage the “end or end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor.
• Takes direct accountability for the engineering resources and all assigned work tasks.  Is accountable for the RDM/Release and Deployment tasks (prior to, up to, during and post the change window through Production Day-One). 
• Develops, tracks, reports, and manages engineering delivery tasks. 
• Anticipates and proactively resolves issues and conflicts within and between engineering delivery workflows and all other stakeholders.

• Provides regular and pro-active status to RDM/Release and Deployment management. Anticipates issues and reports them to RDM/Release and Deployment management.  Escalates as needed or as appropriate.

• Responsible for communicating project status across delivery teams, senior leaders, and cross- functional stakeholders.
• Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for.  Work with other program/project managers and the engineering and delivery teams (i.e., field services) to understand internal/external and associated dependencies.   Reacts to them proactively and effectively.
  • Responsible report and monitor progress against the release calendar; communicate release details and schedules to the stakeholders as required.  Proactively manage conflict.
  • Identifies and/or challenges schedules that could create conflicts; evaluates all recommended changes and ensures implementation schedules do not interfere with business operations/other changes.
• Works with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each implementation, release and/or task.
• Ability to manage Network technical engineering resources tasks and service delivery.
• Works with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes.  Ensures appropriate change details are documented.
  • Reviews change requests for completeness, from description, documentation, risk/impact, and post-implementation
  • Participate in the change management board; conducts release readiness reviews as appropriate.
  • Arranges and facilitates appropriate post-implementation review activities if/as needed
  • Maintains 100% compliance to all firm-wide Change Management policies (pre, during and post change).
• Participates in incident and problem analysis for possible consequences of a change and its implementation

Requirements*

Education*

• Bachelor’s degree in engineering, computer science, business, finance or related field/technical training. 

Experience Range*

Minimum of 5 years’ experience required in Technical role supporting network project/programs

Certifications if any - , Industry Certifications in PMP, ITIL are strongly preferred, Technical certifications such as CCNA are a plus.

Foundational Skills*

• Leadership: be a self-starter, self-directed and shows initiative.
• Focused on execution, delivery, and commitment to dates.   Ability to work in a high paced environment.
• Can manage risk; is a good decision maker.
• Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results.
• Demonstrates ownership: Is accountable and influential/can hold others accountable (professionally).
• Strong written and verbal communications skills.  Ability to communicate and influence upward as well as laterally.
• Organized and detail oriented.
• Have a strong technical acumen.
• Ability to partner with others for the good of the initiative.

Ability to recognize opportunities for automation and process improvements

Desired Skills*

• Minimum of 5 years’ experience required in Technical role supporting network project/programs.   
• Industry Certifications in PMP, ITIL are strongly preferred
• , tTechnical certifications such as CCNA are a plus.
• Experience with Change Management and CAB processes and procedures.
• Strong background in IT service delivery role.
• Financial services (Insurance, Banking, Investment banking), is a plus.
• Ability to be nimble and flexible; prioritize workload, proactively react to issues, and consistently react to shifting deadlines. 
• Ability to create meaningful data that contributes to the Change Management and Service Delivery processes.
• Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies

Work Timings*

• 2:30 PM to 11:30 PM

Job Location*

Hyderabad/ Chennai

Job tags

Salary