Technical Support Engineer

Location

Bangalore | India

Job description

Company Description

SnapBizz Cloudtech Pvt Ltd is a disruptive solution provider for the FMCG ecosystem in India. Their android tablet-based business platform helps improve the profitability of the large/medium 'kirana' stores by using contextual visibility and smart store management. The solution offers brands unprecedented last-mile connectivity with the stores and their customers. The company is dedicated to bringing never-before-seen innovation and revolutionizing the way brands, retailers, and consumers connect, making it a great place to work.

Role Description

The Technical Support Engineer will be a crucial member of the team responsible for providing technical support to customers and ensuring excellent service delivery. This is a full-time on-site role, located in Bengaluru. The Technical Support Engineer's day-to-day responsibility includes troubleshooting, resolving technical issues, providing analytical reports, and ensuring timely communication with clients. The Technical Support Engineer will be working with cross-functional teams across the organization.

Qualifications

• Strong technical support skills, with the ability to troubleshoot, identify, and resolve technical issues
• Excellent analytical skills to diagnose and solve problems effectively
• Passion for customer service, with a proven track record of providing best-in-class customer support
• Ability to handle multiple client requests simultaneously with attention to detail and a high level of accuracy
• Good written and verbal communication skills
• Fresher
• Bachelor's degree
• Location - Marathahalli, Bangalore.

Job tags

Salary