Call Co-Ordinator or Call Management

Location

Mumbai | India

Job description

Job role :- Call Co-Ordinator

Payroll Company Name :   QUESS CORP PVT. LTD.

Job Accountabilities

• Call Management - Log all calls and requests into the ticketing system, ensuring accurate and complete information.
• Sharing the Ticket ID with the user
• Answer and manage incoming calls related to IT issues or service requests.
• Provide process related assistance and basic troubleshooting guidance to end-users over the phone
• Monitor the progress of open tickets and follow up with technicians to ensure timely resolution
• Keep end-users informed about the status of their requests
• Working in Shifts for 24X7 support

  Skills Required (Knowledge and Skills)

• Good Communications,
• Clear and Pleasant Voice
• Empathy
• Active Listening
• ITIL knowledge

Batch:- 2021, 2022, 2023, 2024( not eligible)

Job Location :  RCP(Reliance corporate park)   Navi Mumbai, Ghansoli

Interview :- Virtual Interview / Online

Job tags

Salary

Rs 1 - 3 lakhs p.a.