Assistant Manager - Customer Service Operations

Location

Secunderabad | India

Job description

Job Family Descriptor

• Network Support:
  • Design, implement, and maintain the organization-s local and wide-area networks (LAN/WAN).
  • Configure and troubleshoot routers, switches, firewalls, and other network devices.
  • Monitor network performance and implement optimizations to ensure high availability and reliability.
  • Collaborate with cross-functional teams to implement network security measures.

• Desktop Support:
  • Provide advanced technical support for end-user computing devices, including desktops, laptops, and peripherals.
  • Install, configure, and maintain operating systems and software applications.
  • Respond to escalated help desk tickets and resolve issues in a timely and efficient manner.
  • Conduct regular system updates, patches, and maintenance to ensure optimal performance.

Job tags

Salary