Systems Integration Specialist
Location
Hyderabad | India
Job description
Application Support Lead (.NET, SQL, Control M)
- Shift timing coverage for 12x5 support U.S. EST (8 am to 8 pm EST)
- 5+ year Experience in supporting production operation.
- 5+ years of experience supporting SQL Server Database and DOT Net related applications.
- Experience in programming (.NET) with a specific focus on supporting Data & Analytics Applications
- Need to have Control M Exposure or any other Scheduling tool.
- Ability to communicate effectively with a diverse set of customers or partners across multiple disciplines.
- Ability to multitask and prioritize workload include Production Support
- Good experience working in IT Service management tool, e.g. ServiceNow.
- Display patience in difficult situations and drive customer delight in every action.
- Experience operating in an ITIL based organization.
- Experience leading small teams and developing people's technical and personal skills.
- Strong communication skills, coupled with the ability to engage effectively with internal and external stakeholders.
- A passion for the business which we operate in and a dedication and drive towards continuous improvement.
- Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers.
- Follow and drive appropriate departmental and company procedures and policies.
- Recognize and develop the technical nontechnical skills and abilities of team members.
- The ability to work with existing regional teams managing and mentoring.
- Willing to go the extra miles to provide excellent service.
- Reliable, able to work independently and inspire/motivate staff.
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