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Location

Andhra Pradesh | India

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Job description

About the role

Location: Hyderabad

We are seeking a highly skilled and experienced individual to join our team as a Senior ServiceNow Operations Specialist with a strong background in audit readiness. In this role, you will be responsible for managing and optimizing our ServiceNow platform to ensure seamless operations while maintaining a high level of audit compliance.

Your responsibilities include, but are not limited to

• ServiceNow Operations Management:
 Oversee the day-to-day operations of the ServiceNow platform, ensuring its availability, reliability, and performance.
 Collaborate with cross-functional teams to understand business requirements and implement solutions using ServiceNow.
• Audit Readiness:
 Develop and implement audit-ready processes and controls within the ServiceNow platform.
 Conduct regular audits to ensure compliance with industry standards, regulations, and internal policies.
 Prepare documentation and reports for audit reviews, addressing any findings and implementing corrective actions.
• Configuration and Customization:
 Lead configuration and customization efforts in ServiceNow to meet the evolving needs of the organization.
 Stay current with ServiceNow updates and enhancements, implementing new features as appropriate.
• Incident and Problem Management:
 Act as a point of escalation for complex ServiceNow incidents and problems.
 Work closely with the support team to resolve issues promptly and prevent reoccurrence.
• Continuous Improvement:
 Identify opportunities for process improvement and efficiency gains within ServiceNow operations.
 Implement best practices for IT service management to enhance overall performance.
• Documentation:
 Maintain comprehensive documentation for configurations, processes, and audit-related activities.
 Ensure that documentation is up-to-date and readily available for audit purposes.
• Vendor Management:
 Collaborate with ServiceNow vendors to stay informed about product roadmaps and updates.
 Manage vendor relationships to ensure the timely resolution of issues and the optimization of services.

Role Requirements

• Bachelor’s degree in information technology, Computer Science, or related field.
• 8-10 years of hands-on experience with ServiceNow administration and operations.
• Strong understanding of ITIL framework and IT service management principles.
• Proven experience in audit preparation and compliance within a ServiceNow environment.
• Excellent communication and interpersonal skills.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.
Why consider Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Learn more here:

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

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Job tags

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Salary