Customer Support Executive
Location
Gurgaon | India
Job description
Overview:
The Customer Support Executive plays a crucial role in ensuring customer satisfaction by providing exceptional support and assistance. They are responsible for addressing customer inquiries resolving issues and maintaining a positive relationship with clients.
Key Responsibilities:
- Respond to customer inquiries via phone email and chat
- Resolve product or service issues promptly and professionally
- Provide information about products and services
- Assist customers with order placement and tracking
- Handle customer complaints and escalate when necessary
- Update and maintain customer records in the database
- Collaborate with other teams to ensure customer satisfaction
- Identify and assess customers needs to achieve satisfaction
- Conduct followup calls to ensure resolution of customer issues
- Prepare reports on customer feedback and complaints
Required Qualifications:
- Bachelors degree in Business Administration or related field
- Proven experience in a customer support role
- Excellent communication skills both verbal and written
- Strong problemsolving abilities
- Empathetic approach to understand and address customer needs
- Ability to multitask and prioritize in a fastpaced environment
- Exceptional patience and professionalism
- Proficiency in CRM software and ticketing systems
- Understanding of customer satisfaction principles
- Ability to work well in a team and independently
- Attention to detail and accuracy
- Flexibility to work in shifts and weekends
- Positive attitude and willingness to learn
- Knowledge of product and service offerings
We would need profiles with:
Excellent comms in both English and Hindi No MTI or RTI grammatical or pronunciation errors
Graduate from any field
6 days working
Fresher and Experienced both can apply
24/7 Rotational shift. Day shift for females till 8 PM/ Rotational for males
communication,customer satisfaction,crm software,customer support
Job tags
Salary
