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Location

Belgaum | India

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Job description

• Creating, Updating and Maintaining SOPs at all segments, as per the brand standards
• Coordinating daily front and back house operations on multi-outlet level
• Delivering superior food and beverage service experience to utmost customer satisfaction
• Responding effectively to customer complaints and queries
• Regularly review product quality and reporting
• Organise and supervise the shift operations
• Appraise staff performance and provide feedback to boost or improve their productivity
• Estimate the future goods and other requirements well to maintain the status quo of the supply chain to avoid hinderances in operations
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Creating optimal strategies to achieve the targets and improve on sales and customer experience
• Train new and current employees on proper customer service practices and follow up with regular briefings
• Acute financial management skills
• Strong leadership, motivational and people skills
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff
• Apt knowledge in waste management
• Daily reporting on operations to the management through manager or staff log book
• Inventory Management including day-to-day 86
• Asset Management - inventory, outlet, energy, housekeeping and maintenance, HR, etc.
• Look out for opportunities to ensure brand growth and presence

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Job tags

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Salary