Cognizant Technology Solutions India Pvt Ltd
Location
Chennai | India
Job description
JD:
• Any Graduate (Graduation mandatory) – Graduation via Correspondence will not be considered.
• Recruiting candidates well suited for the project
• To do the initial trainings and base lining for every new member of the team
• Ensuring that every team member is ready for the process in terms communication & call handling skills
• First point of contact for communication escalation
• To provide continuous training, coaching and mentoring to all team members
• To monitor calls and provide feedback to all agents
• Report generation and analysis
• 2+ years' experience in training and coaching
• Experience in IT/BPO industry
• Excellent communication skills and mastery in the English language
• Previous training experience
• Good knowledge in coaching skills/content development/feedback sessions/customer service and ability to manage with minimum supervision
• Willing to travel and work in 24x7 environment
• Needs to have good Computer knowledge - working on MS Office/generating reports in Excel etc.
• Customer service orientation and ability to work in a team
• Excellent Soft skill, Communications skills (Voice & Email) to handle team members
• Proactive and responsible overall
• Understanding Service Desk operations (basics)
• Understanding Continuous Service Improvement and implementation
• Work experience with Global clients
• Good knowledge of V&A, Grammar, Customer Service and Call/Telephone Etiquette concepts
Job tags
Salary
