Location
Chennai | India
Job description
The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor.
Roles and Responsibilities
- To conduct the briefs of the team members at the commencement of the shift
- To supervise and guide the team members in performing their work
- To actively support the team members during busy hours
- To plan and prepare the action plan for handling busy operations time.
- To check with the kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly
- To check the table set up, cleanliness, and AC temperature at the commencement of
- shift
- To keep the service stations well equipped with an adequate number of cutlery, crockery, water jugs, napkins, etc.
- To promote and upsell the special menus and services
- To check the uniforms and grooming standards of the team members of the restaurant
- To check the restaurant set up at the commencement of the shift
- To check the restaurant's cleanliness and hygiene
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage the restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- To coordinate with Front Office, Kitchen, etc. regarding special events and execution of the same
- To maintain the inventory of all the items of the restaurant and to report the shortage
- or loss of the items if any
- To take feedback about customer satisfaction levels and to compile the guest
- history regarding their preferences, special requirements, etc.
- To approve the store's requisitions of the various items required at the restaurant
- To comply with all health and safety regulations
- To maintain log book and to make necessary entries for further prompt action
- To approve leaves of the team members
- To prepare the duty roster of the team members of the restaurant
- To conduct the training for team members as per the training calendar
Skills: hospitality,leadership,teamwork,manage the restaurant's good image,sanitation regulations,event coordination,health and safety regulations,research new vendors,budget management,policies and protocols,staff training,customer satisfaction,brand promotion,review product quality,entries,food and beverage,communication,shift,action plan,inventory management,reporting,customer service,supervision
Job tags
Salary
