Guest Service Associate - Front Office

Location

Chennai | India

Job description

Company Description

Located at the heart of IT Corridor on OMR, ibis Chennai Sipcot is the perfect destination for travellers on business or leisure. In close proximity to Sipcot IT Park (5-10 mins) and companies like TATA Consulting Services, HCL, Hexaware, Nokia, Polaris, Aspire Systems and many others, the hotel is situated close to Tamil Nadu's biggest business district, and is an hour drive from the Mahindra World City. Chettinad Hospital and Global Hospital are within a quick 20-minute drive.

Job Description

Designation: Guest Service Associate

Department: Front Office

Reports To: Front Office Manager

Prime Function:

• Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the reception desk so that customers' expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Responsible for INTERREACT.

Key Responsibilities:

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.

• Handle additional responsibilities as and when delegated by the Management.

Hygiene / Personal safety / Environment:

• Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Qualifications

Hotel Manegment.

Job tags

Salary