Genpact
Location
Gurgaon | India
Job description
PA-S2P - LIF014840
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
We are inviting applications for the role of Process Associate, Procurement
We need someone with deep understanding and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer's requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.
Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided
Responsibilities
• You shall process purchase requisition and supplier-set up
• You should handle email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer's requirements are met
• You will to keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Develop communication between customers to have a smooth transaction
• Ability to perform and resolve query of a customer to build a better relationship
• Monitor generic email box for incoming queries and acknowledge them as per SLA
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
• Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
• Transfer/Raise inquiries to appropriate teams for resolution
Qualifications we seek in you
Minimum qualifications
• Freshers are eligible.
• Graduation in Commerce (B.Com)
• Excellent Communication Skills - Written and Spoken
• End to End understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)
Preferred qualifications
• Relevant experience in Procurement like Supplier Set-up or Procurement Operations or Accounts Payable
• Proficient with MS Excel
• Understanding of Procurement/Supplier Set-up Concepts
• Familiarity with WorkDay and Coupa will be an added advantage
Job tags
Salary
