EJT
Location
Pune | India
Job description
Roles and Responsibilities: • Resolving device issues using troubleshooting techniques and providing clear and concise information. • Reviewing account information and answering questions about billing or services. Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) • Experience resolving customer issues, billing, and/or handling product Q&A. • Interest in learning new technologies. • Experience promoting and/or selling products and services. • Demonstrated communication skills. • The clarity in thought process (Able to articulate his/ her thought) • Ability to handle tough situations with customers. • Strong ability to multitask and take fast decisions independently. • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). • Customer Centric & Logical Thinking & Need to be Enough Spontaneous • Ensure Timely & Professional Responses to all Queries. Perks and Benefits • Cab Facility both ways [ Pick up and drop within Transport radius] • Immense Growth Opportunities
Interview Rounds :
1st Level - UAT / Operations
2nd Level - Versant [ Need to score 60 and above]
Job tags
Salary
