Location
Mumbai | India
Job description
Job Description
Location- Mumbai , MH , India (IN)
Job ID -6155
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Problem solving skills.
- Set a proper KPI and deploy strategies focused towards to meet the team KPI.
- Good Analytical skills.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- A good team bonding.
- Ability to think strategically and to lead.
- Awareness of new technology and to implement same in work.
- Review call with internal external customers.
- Analysing services and highlighting to stake holders with solution.
- Performance Review with CS / CC TL’s on monthly basis.
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
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