Urgently Hiring Customer Support team Lead in Pune

Location

Nagar | India

Job description

JOB TITLE: Customer SupportTeam Lead

About us: We are a worldrenowned consumer brand company for innovative and trendy products with its world headquarters in Canada. Established in 1978 Koolatron markets its products through various prestigious retailers and through major ecommerce marketplaces in North America and UK. We have major expansion plans to start operations in Australia China and India. We are looking for cracker jack gogetters who are also team players to join us on this path of spectacular successful journey.

Roles & Responsibilities:

• Proactively asking for customer feedback or product reviews via Email and other techniques and keeping a track of the same
• Review request email campaigns using CRM software specialized for Amazon and other marketplaces.
• Handle customer complaints.
• Will be responsible for responding to customer s web reviews regarding online orders
• Respond to customer questions on products features and technical specifications
• Addressing to customer concerns / complaints and convince the customer to withdraw the negative review.
• Understanding the clients problems and giving the best solutions to them and if necessary escalating the issue to management.
• Coordinate with management in Canada to on technical details of products feedback guidance on responding.
• Compile reports on overall customer satisfaction.

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions process customer accounts and file documents.

Follow communication procedures guidelines and policies.

Take the extra mile to engage customers.

Desired Candidate s Profile:

• Excellent in English communication written & verbal.
• Must have 7 years of proven experience in customer service role preferably in the same field may apply.
• Any Graduate or Postgraduate may apply.
• Experience of working with CRM software like feedback whiz or like will be added advantage.
• Must have experience of working in a highly competitive time bound and deadlines driven working environment.
• Must have the ability to flourish with minimal guidance be proactive and handle many projects/assignments at the same time.
• Patient & attentive listening & comprehension.
• Customer service orientation.

Job Type: Fulltime

Indian Operational Name: CARE UNIVERSAL BUSINESS SOLUTIONS PVT LTD.

Work location: Viman Nagar Pune

Work time: Rotational Shift

Interested candidates please share your updated resume at or call

complaint handling,reporting,customer support,crm software,commucation skills,excel,communication,team leadership,erp,customer satisfaction

Job tags

Salary