SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED
Location
Lucknow (district) | India
Job description
Hello Folks!
Greetings of the Day!
Inviting application for One of the Multinational BPO. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader. As a Team Leader - Operations, you will be responsible for managing and leading a team of BPO professionals to achieve operational targets and deliver excellent customer service.
Location -
Lucknow/ Budget - up to 4.2 lpa
Responsibilities:
- Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service.
- Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
- Conduct regular team meetings to communicate targets, performance feedback, and process updates.
- Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
- Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
- Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.
Requirements:
- Bachelor's degree.
- Minimum of 3 years of overall experience in the BPO industry.
- At least 1 year of experience as a Team Leader in a BPO setup.
- Excellent leadership skills with the ability to inspire and motivate a team.
- Strong knowledge of BPO operations, processes, and industry best practices.
- Proven track record of meeting or exceeding targets and driving performance improvement.
- Exceptional communication skills, both written and verbal.
- Strong analytical and problem-solving abilities.
If you find yourself a good fit for the profile mentioned above then connect me directly on 6389577376 (Sumbul Khan)
Regards
Sumbul Khan 6389577376
Team Lead - Recruitment
Shiningstars ITPL
Job tags
Salary
