Freight Forwarding Operations Manager
Location
Thane | India
Job description
A Sea Freight and Air Freight Operations Manager is a key role within the logistics and transportation industry. This professional is responsible for overseeing the efficient and effective movement of goods via sea and air transport modes. Here's a profile description for such a role:
Position Title: Sea Freight & Air Freight Operations Manager
Job Overview:
As a Sea Freight & Air Freight Operations Manager, you will be responsible for managing and coordinating the transportation of goods via sea and air freight, ensuring timely delivery, cost-effectiveness, and adherence to all relevant regulations and standards. This role requires strong leadership skills, excellent organizational abilities, and a comprehensive understanding of logistics operations.
Key Responsibilities:
- Operations Management: Oversee all aspects of sea freight and air freight operations, including shipment scheduling, tracking, and documentation.
- Team Leadership: Lead and motivate a team of operations staff, including freight forwarders, shipping coordinators, and documentation specialists, to ensure efficient workflow and high-quality service delivery.
- Vendor Management: Establish and maintain relationships with shipping lines, airlines, customs brokers, and other service providers to negotiate rates, resolve issues, and ensure smooth operations.
- Compliance and Regulations: Ensure compliance with all relevant laws, regulations, and industry standards governing sea and air freight operations, including customs requirements, security protocols, and safety regulations.
- Cost Management: Develop and implement cost-effective strategies to optimize freight transportation costs while maintaining service quality and meeting customer expectations.
- Performance Monitoring: Monitor key performance indicators (KPIs) to evaluate the performance of sea and air freight operations, identify areas for improvement, and implement corrective actions as needed.
- Customer Service: Collaborate with sales and customer service teams to address customer inquiries, resolve issues, and provide exceptional service to clients.
- Risk Management: Identify potential risks and disruptions to sea and air freight operations, develop contingency plans, and take proactive measures to mitigate risks and ensure business continuity.
- Technology Utilization: Leverage technology solutions such as transportation management systems (TMS) and tracking software to streamline operations, improve visibility, and enhance efficiency.
- Continuous Improvement: Drive continuous improvement initiatives to enhance operational processes, optimize resource utilization, and achieve operational excellence.
Requirements:
- Bachelor's degree in logistics, supply chain management, business administration, or a related field (Master's degree preferred).
- Proven experience (typically 5+ years) in sea freight and air freight operations, with a strong understanding of international shipping processes and regulations.
- Excellent leadership and interpersonal skills, with the ability to lead and motivate a team effectively.
- Strong negotiation skills and the ability to build and maintain relationships with vendors and partners.
- Proficiency in relevant software applications, including transportation management systems (TMS) and Microsoft Office Suite.
- Sound knowledge of customs regulations, international trade compliance, and transportation security requirements.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with internal teams, clients, and external stakeholders.
- Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
Conclusion:
A Sea Freight & Air Freight Operations Manager plays a crucial role in ensuring the smooth and efficient movement of goods via sea and air transport modes. This role requires strong leadership, organizational, and analytical skills, as well as a comprehensive understanding of logistics operations and regulations. By effectively managing operations, optimizing costs, and delivering high-quality service, the Operations Manager contributes to the success and profitability of the logistics business.
Job tags
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