MASTER MIND CONSULTANCY
Location
Pune | India
Job description
Job Summary:
Responsible for managing a large team to provide customer service support to ensure maximum customer satisfaction contributing to strategic development using highly advanced understanding of the customers needs and expectations and driving standardization and consistency of bestinclass processes to provide new and existing customers with the best possible service and enable delivery of business objectives.
Job Description:
Role Synopsis
This role will focus on progressing the Customer Credit Collections strategy for region to deliver externally benchmarked top quartile customer debt management credit risk management including design development and delivery of process within scope across business and functions support
The role with provide leadership to a large team with multifaceted strengths located in Asian and ANZ centres and be accountable for the service delivery provided by Business Process Outsourcing Partner.
The role will be accountable for the endtoend management and execution for the Group for defined Customer Credit Management Collections activities and actively work with senior business finance and leaders within multiple business leadership forums.
The role will work with key customers to implement and drive process and technology solutions create to drive continuous improvement delivery efficient and compliant operations.
Key Accountabilities
You will develop and communicate a clear vision and Strategy for Credit Management Collections in line with Group Policies
You will develop and translate strategy into short and longer term operational goals objectives and process roadmaps; identify necessary resources (people and capital) to support the implementation of these strategies.
You will supervise end to end process performance metrics to support the existing ongoing multiple and varied Strategic Performance Units Business Units and Functional team objectives.
You will be responsible for achieving top quartile process performance with Credit Management Collections: developing and measuring performance through standardised metrics.
You will be responsible for executing Credit Management Collections process activities whilst ensuring legal and compliance requirements are met in all jurisdictions; liaising with relevant functional groups on policy direction; setting and maintaining process standards (including robust controls): and supporting optimisation efforts through Continuous Improvement and Technology enabled solutions e.g RPA
You will implement global process standard and design (GPDS) across your process areas enabled by deployment of global templates embedded within relevant ERP Customer Service global template and/or enabling technology templates; driving commonalities in processes across SPUs and BUs; and deploying with relevant business programmes of work. (e.g. Nike and GSD).
You will ensure Credit Management Collections processes and standards are accurately incorporated in the Enterprise Activity Model (EAM)
You will be responsible for identifying and closing Credit Management Collections process performance gaps based on the performance metrics audits and where applicable external benchmarking.
Working with the Global and/or Regional / Business / Function you will ensure that local Continuous Improvement projects are identified and delivered to support global process standards and strategy.
You will work to drive RPA opportunities to enable process execution.
You will be responsible for managing a diverse team made up of both direct and indirect staff.
You will build and support the development of Credit Management Collections processes subject matter expertise within centres. Supporting talent development and retention by involvement of subject matter experts and/or super users at all levels of the organisation
Essential qualification and experience
Suitably qualified professional with degree or similar education background with 15 years of experience
Significant industry business services outsourcing or similar experience
A strong track record of leading Credit Management Collections teams within a business services centre in an organisation of similar operational scale.
Worked in global multinational or similar diverse business environments.
Demonstrated experience in business process management and reengineering if possible
Excellent interpersonal and communication skills required given diverse nature of operating landscape.
Exceptional influencing skills and the ability to motivate cross functional and diverse teams
Fluency in Business English Passion for driving continuous improvement with clear evidence of same in professional or business background.
Interested can contactOR email resume to
\"credit manager\",\"collection\",Customer Credit Management,Credit Management,Accounts Receivable,outstanding payment,Customer Satisfaction
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