Location
Jaipur | India
Job description
Position Summary
This position is with the GSS Operations team. An individual will be aligned to Retail Life Billing & Remittance team. This team perform daily request for Death Claims processing where processor will review the claim form and process the death benefits in CDI application to the beneficiary listed. PAS VAR Premium history request processing where processor will provide premium history summary. Funds remittance that rejected into suspense where indexer will do analysis AOC errors and identifying the reason of rejection. Correct the appropriate admin system and MIDAS account. Assisting and review the call center request, provide the appropriate solution to end requestor via MetPac or email correspondence.
Team will perform clearing bank advice through cash by reversing, applying and suspending payments, processing refunds, reporting discrepancies and updating or adjusting appropriate systems. Term/ Group conversions and Policy changes request. Other deliverables as listed in the process SOPs and guidelines.
Any other essential function that may occur from time to time as directed by the Supervisor.
Job Responsibilities - Review and understand the request.
- Proactively managing the work volumes of these to stay within service level agreements.
- Perform the required financial/ Non-financial transaction for customer accounts.
- Complete the tasks assigned as per the pre-defined timelines with accuracy.
- Maintain a day to day production tracker and Time and Motion tracker.
- Participate in the calls/discussions as applicable for this process (Team Huddles, Calibration, QA Feedback discussion, discussion with stateside team (as applicable) etc.)
- Call out process related risk/issues/misses on timely manner and to the designated SPOC.
- Takes responsibility for the work done and share performance improvement ideas as applicable.
- Interpret information from customer requests and apply them to our standard procedures.
- Involvement in training of others within the team.
- Completion of other, similar processes to support the overall team delivery.
- Sampling of peer work.
Knowledge, Skills And Abilities Education - Bachelor's degree in any stream degree or diploma with a minimum of 15 years of education.
Experience Knowledge and skills (general and technical)
- Computer navigation skills along with Proficient in Microsoft Excel.
- Keyboarding and data entry speed (Minimum 35 WPM with 90% accuracy).
- Eye for detail.
- Strong English skills that allow for reading, understanding and subsequent interpretation of the data
- Problem Solving
- Judgement, Decision making and Multi tasking
- Enthusiastic and flexible.
- Proven customer service skills
- Excellent analytical and research skills
- Well organized and flexible with a sense of urgency approach
- Teamwork / Managing Self / Adaptability
- Ability to work successfully in production/metrics driven environment.
- Adaptability to change
- Accounting/math problem solving skills
- Ability to handle feedback and be open to continuous process improvements.
Other Requirements (licenses, Certifications, Specialized Training – If Required)- Self-disciplined and result oriented.
- Self-Motivated
- Ability to manage multiple tasks prioritizing effectively.
- Ability to find creative and innovative solutions to business problems.
MetLife: MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
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