Location
Chennai | India
Job description
Job Description
Dear Candidate
Greetings from TCS !!!
Role: Change Manager/Major Incident Manager
Location: Chennai
Experience Range: 6 to 8 Years
Job Description:
Must-Have:
The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):
Leveraging technology to issue all communications and providing key stakeholder management
Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution
Being accountable for resolving the outage via workaround or permanent fix
Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
Supporting and nurturing process improvements and knowledge base improvements
Continually maintaining and developing tools and resources to manage major incidents effectively
Providing periodic major incident metrics reports
Monitor assigned Applications or Services
Notify Service Desk when Major Incidents occur
Analyze and identify possible problem sources to resolve incident
Facilitate technical troubleshooting efforts and engages additional technical support as needed, including vendor support
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together.
Vallabh Shete Thanks & Regards TAG Team - TCS
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING
Job tags
Salary
