Lenskart.com
Location
Kochi | India
Job description
Role: Area Operations Manager Direct Reportees: Store Managers Interactions: Internal and External Stakeholders. Location: Cochin.
ROLE CONTEXT: To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader. Area of responsibility: · 1.Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service, Standards are met · 2. Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers. · 3. Ensure the smooth operations of your area (Eye Testing Quality, Delivers a commercially well laid out store, Achieving all operational KP) · 4. Deliver the shopping experience that our customers demand. Person Specifications: · Full Time Graduate with 7-9 years of relevant experience into retail industry · Graduation is a must. · Very strong communication skills- both written and verbal and must be a good orator · Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word Sales oriented. Competencies & Traits: Influencing Skills • Problem Solving & Decision Making • Planning & Organizing • Project Management with Collaboration and Inclusion • Communication Skills • Extroversion & Approachability • Leadership • Financial & Business Acumen • Customer Obsession • Assertiveness • Self Motivated & Resilient • Managing Pressure & Setbacks • Process OrientationJob tags
Salary
