Wework
Location
Bangalore | India
Job description
The Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations and at all locations of WeWork and serves as the face of WeWork.
Every employee of this team helps our members and employees create their life s work through assisting in functions such as hospitality and operations.
Roles and responsibilities :
Illustrate WeWork s core values and strive to achieve our mission by supporting the Community Management team to achieve the following:
Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
Ensure that your building is fully operational and processes are running smoothly
Drive growth and promotion of WeWork-provided service offerings
Take direction from the the Community Manager to support the Community Team as necessary
Building Operations and Management :
Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
Address day-to-day landlord issues including coordinating and managing building access as necessary
Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork s brand
Oversee the daily ordering and receipt of product from vendors
Prepare the building expense reports and budgets for the Community Management review
Organize the move-in and move-out schedules to minimize member issues
Conduct periodic reviews and revisions of base building documents
Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so
Sales :
Support the touring of new members when required
Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
Connect with local organizations and attend networking events to promote WeWork s community and identify potential members
Support the referral of prospective or existing members to other locations when required
Hospitality :
Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
Identify and execute opportunities to connect members with each other
Support the planning and supervision of educational, professional and personal development events based on members needs and requests
Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
Recommend best practices to your Community Manager for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training
Experience and Qualifications :
Bachelor s Degree or equivalent
6-8 years experience in operations, sales and hospitality - ideally from hospitality or retail
Fluency in the local language and understanding of local culture is required
Experience in managing individual contributors is required
Financial literacy and business operations experience is a plus
Excellent interpersonal and networking skills
Strong verbal and written communication skills
Strong organization skills with the ability to multitask projects from start to finish
Passion and understanding for entrepreneurial communities
Job tags
Salary
