Understand business processes and products for the assigned business functions thoroughly so client management is smooth. DSA online and offline agencies are clients to be managed
Interacting with the existing key client stake holders day in- day out for a smooth process and maintaining the relationship which helps to grow further.
Independently identifying the newer opportunities within the existing set of accounts to do cross sell/up sell of further products, which eventually increase the monthly revenues.
Interfaces between client and internal stake holders so the committed deliverables are on time.
Preparing weekly/monthly revenue monitor plan so targets are met.
Identifying the competitors reach within same account so no loss of the existing business moves to competition.
Provides timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts
Conducing senior management meeting on monthly basis with key stake holder at client place.
Clear set of expectation with client and internal stake holder for any new opportunity brought on the table.
Key Skills:
Previous experience in fintech start-ups preferably retail lending domain or partnership vertical (Not a show stopper but first preference). Have experience in account management.
Knowledge on how Retail Lending Industry works and credit products suitable for customers (Not a show stopper)
Would be add on, if the candidate understands the Credit Bureaus, LOS, LMS, Loan process and comes from same back ground.
Have previously managed clients like DSA agents and DSA Agencies and understand the internal process and challenges. Background with Lending, Fintech's, Payment Gateways, Lending Systems, Third Party Lending Product/API's etc.
Good client management skills, open to travel PAN India, if required.
Excellent written and verbal communication skills .
Ability to work independently and with others within the company for timely deliverables.
Ability to work in high-pressure, deadline driven environment.
