Retail banking or Investment banking Team lead
Location
Chennai | India
Job description
JOb Opportunity for the position of Banking operations for the level of SPE level with a leading IT MNC,Chennai, Hyderabad lotion
About the Client: we have retained with CMMI level 4 client with the position of Banking operations for the level of SPE.
Client is a global IT solutions company specializing in delivering simple and scalable solutions to address complex
business problems.More than 1,500 staff delivers technical and domain expertise across multiple platforms and industries
to help enterprise companies drive productivity, efficiency and gain the most out of their technology investments.
Designation : Retail banking or Investment banking Team lead
Location: Chennai
Experience : 1-12 years
JOB DESCRIPTION:- Any graduate with 2 to 4 years of work experience in international banking industry (Specifically towards Retails / Commercial Banking, Maintenance, Financial / Non Financial, Lending, Documents, Deposits, Cards, Indexing. Mortgage, Payments & Investments)
* Experience of working for US/Canada retail banking or Investment banking.
* General awareness of the international banking products and services
* Should have good communication skills towards the process knowledge.
1. Good organizational and time management skills in a fast paced environment.
2. Good customer service skills.
3. Good knowledge of MS office tools.
4. Open for US Night shifts – No rotational or Day Shift
Production Management:
a) Responsible to monitor daily & monthly data on Production metrics.
b) Execute action items on pipeline management as a backup for SME and provide inputs for corrective action.
c) Ensure file is delivered within SLA. This includes reviewing & analysing with the teams.
d) Manage the Banks branch requests and maintain relationship
e) Action and respond to Ad-hoc requests and escalations in a timely fashion
f) Timely completion and review of daily work inflow from our commercial bankers, bank customers and prospects
g) Willing to learn with limited training and have complete knowledge of Client databases/applications designed by company which are unique
Quality:
a) Proactively take actions to avoid errors/escalations.
b) Ensure connect with team member/s on the error report on same day and provide feedback.
d) Check if the identified gaps are closed and report to SME.
e) Ensure procedural updates are communicated and applied.
Responsible for Query management:
a) Resolve queries for team members to ensure decrease in error percentage.
b) Update the query tracker and make sure all the queries has been solved.
Process improvement:
a) New process ideas and knowledge need to be shared.
* Production metrics - Meet the agreed 100% TAT SLA.
* Quality metric - Meet the agreed 100% individual quality SLA.
* Deliverables - Meet the deliverables without any SLA miss.
Job tags
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