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Trainee, Store Risk Management


Hudson's Bay Company India


Location

Bangalore | India


Job description

What This Position Is All About

As a Trainee – You will be responsible follow the SOP to complete the transactions assigned /received

via Store Associates on calls. This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment.

Who You Are

The successful candidate must have the ability to quickly assess the Customer needs and provide the resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls)

without impacting the Quality. Working on FCR's

You Should Also Have

Excellent Communication Skills

Prior Experience in US call center of minimum 6 months to 1 year will be given preference.

Demonstrated ability to provide the highest level of customer service to internal and external

candidates

Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM's with the ability

to learn additional programs as needed.

Preference if handled Gift card processes.

As the Trainee you will

Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal

Software/tools we have

Analyze the problem and provide solution as per process guidelines

Following the SLA Timelines and Targets

Office Hours Shifts will be Night in between (8.30 PM – 9.30 AM IST) – May very as per process

requirement in future.

How Often You May Travel

NA

Your Life And Career At HBC

Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator.

Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or

corporate.

A culture that promotes a healthy, fulfilling work/life balance

Graduation

Thank you for your interest with HBC. We look forward to reviewing your application.

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment


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