MUFG
Location
Bangalore | India
Job description
Job Description: This is a Regional Monitoring Centre / Service Desk Officer position that provides 24 x 7 supports. Staff assigned to support computer operation staff to perform shift works according to assigned tasks which include monitoring the infrastructure in the regional data centers, 1st level troubleshooting of network-related issue, daily scheduled computer jobs as well as monitoring daily activities and report unusual activities promptly as well as ticket management.
Job Responsibilities: Actively works in performing system, applications, network monitoring. Timely ticket-logging, escalation, progress updates till incident is resolved. Works closely with the resolver groups until resolution. Perform 1st level investigation and troubleshooting (e.g. VDI, Outlook, and Mobile devices). To support ad-hoc Health Checks activities. Perform some recovery work through established procedures. Notify customer in the event of an incident and maintenance activity. Documentation updated and improvement within computer operations. Ensure proper submission of reports. Competencies Needed: Must have experience in administrative operations and have high proficiency in IT and computer skills High degree of accuracy and detail orientation Excellent problem solving, coaching, and written and verbal communication skills Strong leadership and teamwork skill with collaborative and diligent attitude Advanced IT and computer skills Excellent time management skills Good business acumen Education level: Any undergraduate degree/above or equivalent post graduate diploma in IT related domain. Experience: Minimum 2-5 years of relevant working experience within NOC / Service Desk environment.Job tags
Salary
