Zigsaw
Location
Lucknow | India
Job description
The Studio Operations Coordinator is responsible for managing the day-to- day operations of our studio, ensuring a high level of customer service and driving sales growth. This role requires a highly organised, self-motivated individual with excellent communication skills and a passion for providing an exceptional customer experience. The Studio Operations Coordinator willwork closely with the studio team, clients, and HQ sales team to ensure smooth operations and business growth.
Responsibilities
- Managing the day-to-day operations of the studio, including overseeing walk-in clients and providing exceptional service to customers to turn them into repeat clients.
- Build and maintain high energy positive team spirit, strengthen bonding between artists and other team players.
- Manage studio atmosphere and hygiene as per the company standards, keeping the Aliens vibe alive all the time.
- Provide personalised customer service to create an immersive experience for each customer.
- Strictly adhere to studio operational SOPs
- Handle inbound queries of the clients, manage appointments, book consultations.
- Arrange training sessions for the artists for their skill development.
- Developing and implementing sales strategies to increase studio sales, by following up with clients and making 30 calls a day to new inquiries.
- Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times.
- Coordinating with the design team and clients to deliver designs on time and meeting client expectations.
- Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes.
- Managing customer complaints and objections in a professional and efficient manner.
- Providing daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio's performance.
- Accurately maintaining the CRM and data entry to improve data health and drive data-driven decisions for business growth.
- Managing daily cash, depositing it in the bank, and updating the records.
- Maintaining employee accommodation provided by the company, and being responsible for keeping it clean and free of nuisances.
Requirement
- College degree in business management, sales, marketing or a related field.
- A positive, customer-service oriented attitude, ability to work well under pressure and handle difficult customers, ability to work well in a team environment and a strong work ethic are key attributes for this role.
- Strong communication skills, both verbal and written, are essential for this role.
- Strong organisational and time-management skills, as well as the ability to multitask and prioritize effectively, are also important.
- Prior experience in a similar role, such as customer service, sales, or operations management, could be beneficial. Additionally, experience working in a retail or service-oriented business could be useful.
KRA-
Sales and revenue growth- Customer delight- Data management- Employee productivity and satisfaction
Experience Required: 1-4 Years
Salary: upto 33000 per month
Job tags
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