Customer Success- Team Lead - Employee Wellness Solution
Location
Bangalore | India
Job description
Customer Success- Team Lead
Locations-Bengaluru/ Delhi
Experience: 10 to 15 Years
Must-Have Experience in cross-selling/up-selling in corporate
Experience in Dealing with HR Fraternity
Experience as a Customer Success Manager
Experience - 10 + years of experience in working in and engaging in corporate
- Any knowledge and exposure in HR/Employee Engagement (ideal)
Responsibilities And Duties - Meet team revenue goals from the portfolio of accounts
- Work with stakeholders to ensure timely billing and collection
- Ensure contract renewal
Customer - Work with customer sponsors to drive new users and utilization of platform and services using innovative campaigns for awareness, engagement to impact business, productivity and employee performance
- Ensure reviews, governance and monitoring of service delivery with sponsors and C suite.
- Build and expand penetration and impact in a portfolio of accounts (Trusted partner) cross/up sell value-added solutions
- Build deep connects between 1to1 and customer across senior management in stakeholders – Employee Wellness, HR besides procurement and finance for strategic relationships and collaboration
- Secure testimonials from sponsors
- Onboard and implement new customers won by sales
Team - 3-5 CSM team reporters engagement, and capability development
- Implement CSM Playbook, share best practices on launch, awareness, engagement and adoption
- Support strategic initiatives where needed
Skills: customer success,team management,upselling,crossselling
Job tags
Salary