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Location

Bangalore | India

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Job description

Customer Success- Team Lead

Locations-Bengaluru/ Delhi

Experience: 10 to 15 Years

Must-Have

Experience in cross-selling/up-selling in corporate

Experience in Dealing with HR Fraternity

Experience as a Customer Success Manager

Experience

• 10 + years of experience in working in and engaging in corporate
• Any knowledge and exposure in HR/Employee Engagement (ideal)

Responsibilities And Duties

• Meet team revenue goals from the portfolio of accounts
• Work with stakeholders to ensure timely billing and collection
• Ensure contract renewal

Customer

• Work with customer sponsors to drive new users and utilization of platform and services using innovative campaigns for awareness, engagement to impact business, productivity and employee performance
• Ensure reviews, governance and monitoring of service delivery with sponsors and C suite.
• Build and expand penetration and impact in a portfolio of accounts (Trusted partner) cross/up sell value-added solutions
• Build deep connects between 1to1 and customer across senior management in stakeholders – Employee Wellness, HR besides procurement and finance for strategic relationships and collaboration
• Secure testimonials from sponsors
• Onboard and implement new customers won by sales

Team

• 3-5 CSM team reporters engagement, and capability development
• Implement CSM Playbook, share best practices on launch, awareness, engagement and adoption
• Support strategic initiatives where needed

Skills: customer success,team management,upselling,crossselling

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Salary