Success Manager

Location

Secunderabad | India

Job description

An overview of the role

As an iB Cricket Business Edition Success Manager, you will be an integral part of our B2B engagement team. Your primary responsibility will be to foster successful and enduring relationships with our business partners who have acquired licenses for iB Cricket Business Edition. These partners operate within the iB Cricket ecosystem, utilizing our cutting-edge products to enhance their business offerings.

About ProYuga & iB Cricket:

ProYuga develops transformative products in Virtual, Augmented and Mixed reality ( VR, AR, MR ), with iB Cricket being one of its flagship products.

iB Cricket is the World's Most Advanced & Highly Immersive Virtual Reality Cricket where one can experience playing cricket in World Class Stadiums.

iB Cricket was awarded the ' Best Startup of the Year - VR Technology ' by Entrepreneur India in 2019. iB Cricket has partnered with 8 IPL teams across multiple seasons as their Official VR Gaming Partners.

Till date, iB Cricket has thousands of customers spread across 10+ countries. iB Cricket is the Top Rated VR Cricket game in the Oculus(Meta) store with a rating of ' 4.5/5 '.

Know more about iB Cricket :

• Website: ib.cricket/about-us/
• iB Cricket Trailer:

What will you be doing

• Onboarding Process: Initiate the onboarding process once the client has expressed readiness and paid the initial token amount.
• Coordinate with internal teams to ensure a smooth onboarding experience for the client.
• Work closely with legal teams to draft and finalize contractual agreements between iB Cricket and the business partners.
• Ensure all terms and conditions are clearly communicated and agreed upon by both parties.
• Collaborate with the finance department to facilitate timely and accurate payments from the clients.
• Address any payment-related queries or issues raised by the clients.
• Provide hands-on support to clients in establishing their iB Cricket Business Edition operations.
• Collaborate with operations teams to ensure the seamless setup of equipment and technology.
• Fully responsible for training sessions for partners to ensure they understand and effectively use iB Cricket Business Edition.
• Develop and conduct training programs for business operators on how to effectively use iB Cricket Business Edition.
• Address any training gaps and provide ongoing support to ensure operators are proficient in utilizing the technology.
• Relationship Management: Cultivate strong and strategic relationships with B2B partners.
• Serve as the main point of contact for partners, addressing queries, concerns, and ensuring overall satisfaction.
• Regularly engage with partners to understand their business needs and provide solutions to enhance their iB Cricket experience.
• Revenue Enhancement Strategies: Collaborate with clients to develop and implement strategies aimed at enhancing revenue streams.
• Provide regular updates on industry trends and best practices to keep clients informed and competitive.
• Act as a strategic advisor to clients, identifying opportunities for expansion and diversification within the iB Cricket ecosystem.
• Foster a long-term partnership approach by continuously exploring ways to add value to the client's business.
• Business Support: Offer proactive support to partners in implementing and leveraging iB Cricket Business Edition.
• Provide guidance on best practices and innovative ways to incorporate iB Cricket products into their business model.
• Troubleshoot and resolve any operational challenges faced by partners.
• Performance Monitoring: Monitor and evaluate partner performance through key performance indicators (KPIs).
• Conduct regular performance reviews with partners to identify areas of improvement and growth.

Performance Metrics:

• Timely onboarding of clients and completion of contractual agreements.
• Achievement of revenue enhancement targets for each partner.
• Successful implementation of training programs for business operators.
• Client satisfaction scores and feedback.
• Identification and execution of upsell and cross-sell opportunities.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field. Master's degree is a plus.
• Proven experience in B2B relationship management, preferably in the technology or entertainment industry.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and presentation skills.
• Ability to collaborate effectively with cross-functional teams.
• Proactive problem-solving attitude and ability to thrive in a dynamic environment.

Salary:

• 6 LPA - 9 LPA

Note: This role requires a proactive and customer-centric approach to ensure the success of our business partners. The successful candidate will play a crucial role in not only establishing strong relationships but also in actively contributing to the growth and success of our clients within the iB Cricket Business Edition ecosystem.

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