Workplace Ambassador Technical
Location
Aurangabad | India
Job description
Title
Workplace Ambassador
Business Unit /
Account
Integrated Facilities Management – Corporate Solutions
Reporting to
Workplace Manager
Overall Role
The Workplace Ambassador will be part of the Workplace Experience team, to drive and increase customer satisfaction. This individual is the go-to-person for all workplace engagement matters.
The team aims to manage the big site with a smaller site approach to establish stronger relationships with the customers. This provides an opportunity for the Workplace Ambassador to create an engaging experience to our customer and their guest in both Soft and Technical.
This individual ensures that a seamless consistent level of service is provided at every user touchpoint.
Duties & responsibilities
What this job involves –
Site Management
- Mechanical, Electrical, Plumbing installations & all Civil maintenance within the facility.
- Responsible for preparation of critical spares list for all installations as per manufacturer's recommendations and plan for the inventory where the maintenance is carried out with in-house teams
- Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment.
- Assist the Chief Engineer to review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations.
- Maintain the logbooks, checklists, and PPM schedules for all M & E installations.
- Manage Downtime/ Breakdowns/work permit/technology.
- Arrange for ad-hoc M&E set ups as per the client requirement from time to time.
Ensure the contractors always follow the house rules and the projects are handled with minimum inconvenience to the Client.
- Generate Downtime and breakdown incident reports
- Conduct site walk daily with the checklist, & log sheet look out for defects, and manage any hazardous objects accordingly.
- Ensure that the meeting rooms are in 'ready-to-use' condition whenever unoccupied
- Ensure that office equipment are in good working condition. Otherwise, rectify immediately
- Liaise and manage respective vendor to support the functionality of office space
- Responsible to consolidate all customer issues and generate a monthly report for both soft and tech perspective.
- Manage all customers' issues tactfully and confidently
- Conduct regular audits to ensure safety procedures are being complied with
- Assist in carrying out safety procedures when needed
- Following the standard as per HSSE guideline.
Customer Communications
- Start the day with greeting customer, using customer name
- To be attuned with customer, build and establish relationship with stakeholders across all levels
- Demonstrate and ensure to instil a culture in the team that match our 'I am JLL' core behaviours and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
At Your Service Communications
- Share communications collaterals with the JLL team
- Mailbox must be emptied at the end of each day. Urgent emails to be prioritise first
Administration Duties
- Perform stocktake for pantry food item.
- Police the clean desk policy.
- Adhoc responsibilities assigned by Workplace Manager.
Procurement & Vendor Support
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works)
- Assist in the procurement of vendors and services as required
Candidate Specification
Experience - 3 – 5 years' experience in facilities management
- Proven ability to function effectively as part of a team
- Proven ability to initiate and follow through with improvement initiatives
- Proven experience in a customer service environment
- Knowledge of Occupational Safety requirements.
- Demonstrated experience with continuous improvement initiatives highly desirable.
- Demonstrated experience with client reporting and preparation of reports required.
- Proficiency with Microsoft Office
- A meticulous individual with good organization skill
- Customer focus mentality
Personal Skills
- Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
- Ability to effectively deal with stressful situations
- Able to work independently
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language) also an active listener
- Exhibits honesty & trustworthiness
- High level of communication and interpersonal skills.
- Confident, friendly & engaging
Job tags
Salary
