Consultant - Application Support
Location
Chennai | India
Job description
Job Title - Consultant - Application Support
Career Level - C3 Leverage technology to impact patients and ultimately save lives
Do you have expertise in, and passion for, information technology Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines If so, AstraZeneca might be the one for you!
About Astrazeneca AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we 're dedicated to being a Great Place to Work.
About Our It Team It's a multidimensional and results-oriented environment to work in – but that's why we like it. There are countless opportunities to learn and grow, whether that's exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. A diverse set of minds that work cross- functionally and broadly together.
About The Role The main responsibilities of the role are, but not limited to: - Ensure optimum performance and stability for multiple systems for Finance, Legal and Global Sustainability applications that includes providing workarounds and identifying areas for improvement or solutions to permanently address the issue
- Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA's)
- Take lead during remediation of priority incidents (P1 & P2) and update all collaborators as appropriate in alignment in AstraZeneca priority communication process.
- Provide 2nd and / or 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), aligning with Astra Zeneca standards, change control procedures
- Take ownership of issues right from the time it was reported till remediation by meeting Service SLA's
- Proactive in identifying areas for process improvement or finding opportunities for Automation
- Support all Sarbanes-Oxley (SOx) Audits (internal & external) and assist Risk and Compliance teams to follow-up on audit observations for closure in a timely manner
- Demonstrable ability to apply technical knowledge to multiple systems and support multiple business groups
- Develop specialist knowledge by upskilling in relevant systems, documenting and sharing that knowledge, as required, with global teams
- Liaise with multiple collaborators including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
- 4 to 7 years of prior experience in application support and maintenance (L2 / L3 support)
- Knowledge working and fix Custom and SaaS applications.
- Good knowledge of ITIL Framework and ability to explain concepts of Incident, Problem, Change and Release Management Process
- Experience working on IT Service management tools like Service Now, Remedy or Service Manager
- Demonstrated ability to apply technical knowledge to multiple systems and must support multiple business groups and applications
- Ability to fix difficult technical / functional issues with ease and complexity
- Ability to explain solutions to problems in plain language
- Handle end user communication regarding major incidents, such as: service interruptions, general information etc.
- Supporting planned or adhoc activities as appropriate.
Personal Attributes: - Good communication skills – spoken and written
- Experience working with global teams
- Self-starter with good time management skills
- Ability to work independently and provide support to team members
- Adept in e-mail communication to end-users on status updates
- Willing to work between shifts (6am to 3pm / 2pm to 11pm) as needed
- Ability to work on multiple priorities with demanding timelines without having to be reminded
- Must support during weekend (as and when appropriate) which may include US support hours (2200 – 0700 IST)
WHY JOIN US We're a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
We're not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it's because we make a significant impact. Everything we do matters.
SO, WHAT'S NEXT Are you already envisioning yourself joining our team Good, because we'd love to hear from you! Click the link to apply and we'll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE Our Social Media, Follow AstraZeneca on LinkedIn
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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