Location
India | India
Job description
Job Description
Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 175 countries. Pearson VUEs Information Services and Technology department provides technical support to clients to help them successfully operate their Testing Systems software.
Purpose
To have a Project Coordinator (PC) position for supporting Project / Program Managers for delivery of tests for current and upcoming event testing clients and handle daily transactions related to candidate experiences and reporting for event as well as on-demand clients.
Job Description – Project Coordinator (PC)
Project coordinator will be required to take care of following activities:
- Coordination with selected sites signed up for testing for
- receiving required documents and information related to event
- audits,
- dispatch and reverse pick-up of equipment and material
- installation,
- Training dates
- Reports
- Invoicing
- Closure activities
- Candidate and Test centre support during the event testing
- Mail box management - Responses to candidate queries related to registration, payments, scheduling etc
- Handling telephonic queries from test centres and clients
- Coordination with other functions within PVUE for smooth functioning of the event
- Project team – Site readiness, Daily reports from test centres, exam readiness, delivery; and publishing reports to relevant stakeholders
- Marketing team – dispatches to test centres, coaching institutes etc, coordination with vendors for receipt of material
- Quality team
- Surveillance – Coordination for receiving DVR screenshots and recordings for quality review and inputs and sharing the same with the client.
- Training – share training document, arrange training as per scheduled plan with both the Test centre staff as well as staff hired by PVUE
- CSS – For accommodation candidates
- Admin – Requirement, Dispatch and return of material
- Technology – as and when required for coordination with test centers
- Capacity management team – for test centre open and close hours and availability for event testing candidates.
- Reporting
- Project specific reports required by each PM for distribution to various stakeholders
- Collation of learnings and recommendations post the event with all stakeholders and sharing with respective PM managing the client
Operational aspects of PC position
The new PC position will be managed as below:
- Working hours between 8 am to 8 pm - 6 days working with rotational offs. To be available over phone between 8:00 am to 8:00 pm to Events & PM for any urgent requirement. Occasional extended hours working.
- Job Location : Noida -Work from office
- Job Type : Contractual for 2 or 1 months (*Depends on the Interview)
- Job Timings : rotational 9 hours shift between 8:00 A.M -8 P.M,
- Workdays : 6 Days a week with 1 rotational off
- Reporting to one of the PMs (as specified) irrespective of the projects being handled at a given time.
- All PMs to share project related requirements including reporting formats and timelines with the PM to whom PC will be reporting to help the PM manage PC work hours
- Establish a PC desk with a phone number which will be shared
- Across internal functions for coordination
- Across test centers for coordinating test center related activities
- Across Clients’ SPOC for escalation of issues when PM is unavailable to take calls. However, this number will not be made available to candidates.
- All the below mailboxes (and other Project specific mailboxes) will be configured on to PC email id so that candidate related transactions may be handled basis the projects running at the time. Client to be directed to pass on all candidate queries to the project specific mailbox with a cc to PM email ID:
Skills required:
PC should have following skill sets:
- Good Communication skills – Verbal as well written, and Listening skills
- Good customer handling skills
- Well versed with MS-Office suite – Word, Excel and Powerpoint
- Attention to detail and multi-tasking skills
- Time management skills
- Basic technical knowledge of web cam setting, microphone settings, browser setting, system configuration required.
Job tags
Salary
