Gallagher Service Center LLP
Location
Bangalore | India
Job description
I. Planview Configuration Specialist II. About Gallagher:As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market.The Gallagher Service Center (GSC) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GSC has grown into a team of more than 6,000 employees across four locations Kolhapur, Shimoga, Bengaluru and Pune, providing reliable, fast and high-quality support to field staff.Working at the GSC gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results.At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunitiesIII. Position Summary:This Role of Planview Configuration Specialist will work with the end users to support them with planview configurations to help the team smooth functioning of their day to day work. The role may have to cater to US hours intermittently. IV. Primary Responsibilities :1. Provide overall end-user Planview Configuration Support and Training.2. User Provisioning and DE provisioning User IDs for the organization.3. Resource management, database additions and deactivations which includes adding resource attributes such as Team, Role, Experience, Resource Rates. 4. Assist with adding, editing and creating new fields as per the requirement of the project teams.V. Additional Responsibilities :1. Lead/Assist with running various existing governance activities as mentioned below:a. Provide support to deliver the maximum value and benefits from projects and programs within the IT portfolio.b. Facilitate New Hire creation and existing Associate/Contractor Terminations in Planview.c. Generate Timesheet Compliance reports (weekly/monthly) and ensure Project status reports are published on time.d. Conduct Training sessions with Project Managers to prepare them for Project Review Meetings e. Creation of new Projects using Planview which includes use of reusable templates.f. Execute the creation and maintenance of the required project portfolio documentation and artifacts.VI. Skills and Competencies:- Agile Experience 5+ years- Planview Configuration experience 3+ years. - Bachelors Degree- Good Communication Skills - Overall IT experience of 5 to 8 yearsVII. Minimum Qualifications:Education:- Major Any Graduate or Post Graduate - Degree Bachelor/MasterLicenses/Certificates: - Any Planview Certification will be good to have Work Experience: - Agile Experience 5+ years- Planview Configuration experience 3+ years. - Overall IT experience of 5 to 8 years (ref:hirist.tech)
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