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Location

Chennai | India

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Job description

Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to
them in all possible. You will be required to work in a time-bound environment and ensure that
customer service is provided to its best quality. You are responsible for meeting personal and team
targets as well as our customer satisfaction.
Responsibilities
 Handle inbound and outbound calls to customers and clients maintaining a high quality of
services
 Identify the needs of customers, resolve issues and provide solutions within the timeframe
 Ensure you follow the customer service script provided by the company for uniformity
 Adhere to the company policies and the customer resolution process & steps
 Maintain good customer relations
 Meet personal targets and work towards meeting team targets
 Maintain records of the conversations with the customer and analyze the data
 Record the customer queries and interaction in the internal CRM and maintain the accuracy of
all data
Skills & Qualification
 A bachelor's degree is preferred
 Prior experience with customer service and call centers in relevant job roles
 Good knowledge of CRM practices and systems
 Customer-oriented attitude with professionalism, strong call handling skills, and active listening
 Strong multitasking, time management, and target achieving skills
 Excellent communication skills with good command of the English language
Language Preferences:
Hindi, English, Telugu, Tamil

L1 Call Centre Executives – Job Description
Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to
them in all possible. You will be required to work in a time-bound environment and ensure that
customer service is provided to its best quality. You are responsible for meeting personal and team
targets as well as our customer satisfaction.

Responsibilities
 Handle inbound and outbound calls to customers and clients maintaining a high quality of
services
 Identify the needs of customers, resolve issues and provide solutions within the timeframe
 Ensure you follow the customer service script provided by the company for uniformity
 Adhere to the company policies and the customer resolution process & steps
 Maintain good customer relations
 Meet personal targets and work towards meeting team targets
 Maintain records of the conversations with the customer and analyze the data
 Record the customer queries and interaction in the internal CRM and maintain the accuracy of
all data

Skills & Qualification
 A bachelor's degree is preferred
 Prior experience with customer service and call centers in relevant job roles
 Good knowledge of CRM practices and systems
 Customer oriented attitude with professionalism, strong call handling skills and active listening
 Strong multitasking, time management, and target achieving skills
 Excellent communication skills with good command over the English language

Language Preferences:
 A multilingual language proficiency is preferred in Hindi, Telugu, and Kannada
 Social media marketing, Google Ad words, digital marketing.

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Job tags

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Salary