Service Management Delivery Specialist-Deputy Manager-Bangalore
Location
Bangalore | India
Job description
Role Purpose
Responsible for delivering the best possible service experience for customers. Focus is placed on improving customer satisfaction and is underpinned by creating and maintaining quality documentation and delivering outputs as per Vodafone's contractual commitments
- Manage customer relationship and also govern all in-life business.
- Drive customer satisfaction whilst delivering the best possible service experience across Vodafone
- Support customers by directing them towards Vodafone's support model and any associated systems/processes
- Own and maintain Service Inventories & any customer information used across the business
- Provide support to the wider service community as and when required to meet customers deadlines
- Run & Manage Service Reviews with customers
Essential - 5 + years of experience in a Service Management role (Customer facing role)
- Understanding of Telecommunications products, services and terminology
- Should have worked with Senior stakeholders
- Experience in managing vendors/carrier.
- ITIL foundation
- Fundamentals of transmission devices (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL and Fixed Voice.
- SDWAN Architecture (Specific to customers who run services via SD WAN Solution)
Desired
- Telecom Background
- Experience working in remote/virtual team and environment
- Basic understanding of LAN WAN technology and Knowledge of carrier level network topologies.
- SDWAN Architecture (Specific to customers who run services via SD WAN Solution
- Understanding of Project delivery, Transition, Operational Service level management and Commercials.
Not a perfect fit Worried that you don't meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's In It For You Together we can
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