DynaTech Systems
Location
Ahmedabad | India
Job description
Role Summary: The individual will be responsible for development and maintenance of the internal Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development.
Roles & Responsibilities: Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system. Architecting the CRM system, related customizations and reports to model the businesses organizational process. Advising business users on best practices for CRM, development or integration processes. Balance business users' requests and requirements with technical constraints. Writing technical specifications for planned work. Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects. Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View. Building and configuring CRM forms, views, dashboards and workflows. Developing SSRS reports using Microsoft SQL and FetchXML. Working closely with BI project teams or other resources for completion of projects related to the CRM system. Maintain code repository, VSTS backlog and source control. Ensuring consistent release management, change management and project approval processes. Skills and Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. Strong knowledge of CRM concepts, principles, and best practices. Expertise in configuring and customizing CRM platforms such as Salesforce, Microsoft Dynamics 365, or Oracle CRM. Familiarity with CRM implementation methodologies and project management practices. Effective communication skills to interact with clients and stakeholders at all levels. Strong documentation and reporting skills. Certification in relevant CRM platforms (e.g., Salesforce Administrator, Microsoft Dynamics 365 Functional Consultant) is a plus.Job tags
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